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FAQ

Frequently asked questions

FAQ

Frequently asked questions

Everything about your booking

When is check-in possible?

Your room is ready for occupancy from 14.00 on the day of arrival.
Should your arrival be delayed until after 6.00 pm, please let us know.

Early check-in is only possible on request and after reconfirmation.

On the day of departure we ask you to check out by 11.00 am. A late check-out is possible on request and after reconfirmation for an extra charge.
Our active breakfast buffet is available from 08.00 am to 10.00 am. An early bird breakfast can be prepared for you on request.
Dinner as part of the pampering half board is served in the restaurant between 6.00 pm and 8.00 pm.
If you have any special dietary requirements or intolerances, please inform us in writing when you check in online or in your reply to the booking confirmation.
Pets are allowed on request, after written confirmation and for an additional charge.
We are happy to offer special discounts for children. Please contact our reception team for more information.
There are many free car parking spaces available in front of our hotel. When booking a suite, an underground car park space is included in the price.
An e-charging station is available for you directly at the hotel.
  • Up to 14 days before arrival: € 40,
  • Less than 14 days before arrival: 90% of the total amount
    We recommend that you take out travel insurance.

Information on rooms, facilities and special features

This is just a paAre the rooms air-conditioned? question, what would be important here?
No - we don't have classic air conditioning. Thanks to the alpine altitude, it stays pleasantly fresh even in summer.
Yes - all our rooms are equipped with duvets and pillows for allergy sufferers.
Naturally! Our pillow menu offers you different variants - from soft to supportive. Just let us know and we'll bring your favourite pillow to your room.
We are happy to provide you with a kettle free of charge on request.
Yes - the water in the Sonnenburg comes directly from the Walser mountains and is of the highest quality. You can drink it without hesitation - refreshing, pure and regional.
Yes - free WiFi is available throughout the hotel. You will receive the password at check-in.

Wellness & Spa

What are the opening hours for the Relax.spa and Rooftop Infinity Pool?

Winter: The saunas are open daily from 14:00 to 20:00, the infinity pool is open from 8:00 to 10:00 and from 15:00 to 18:00.

Summer: The saunas are open daily from 15:00 to 20:00, the infinity pool is open from 7:00 to 20:00.

Our Relax.Spa and the Rooftop Infinity Pool can only be used on the day of departure or arrival on request and after reconfirmation at an extra charge.
Our Relax.spa is a place of peace and relaxation - therefore access is possible for young people aged 14 and over. Children are welcome in the pool area if they are accompanied by an adult.
A bathing bag with a fluffy bathrobe and towels will be waiting for you in your room on arrival and will be at your disposal for the duration of your stay.
Our spa therapists are in high demand - so it's best to secure your preferred appointment before you arrive. By phone or email.
In our relaxation area you will find fresh Walser spring water and selected teas as well as dried fruit and nuts.
We provide mats and equipment free of charge. Please enrol in good time - courses are subject to availability.

All information about breakfast times, pampering half-peak season and restaurant

What is included in the stay?
When booking with half-board, a daily active breakfast buffet and a 4-course evening gourmet menu with salad and starter buffet are included in the room price. For bookings without half-board, the active breakfast buffet is included.
We cook with heart - and with ingredients from the region. Over 90 % come from producers within a maximum radius of 80 kilometres. Seasonal, fresh and carefully selected.
Yes - our restaurant is also open for external guests: daily from 12.00 to 17.00 and from 18.00 to 20.00 (Wednesday closed). It's worth making a reservation!
Naturally! In our restaurant we serve you fine delicacies from 12.00 to 17.00 - ideal after hiking, biking or simply to enjoy.
Yes - our restaurant is closed on Wednesdays. This day off is already taken into account in the pricing.
Dinner as part of the pampering half board is served in the restaurant between 6.00 pm and 8.00 pm.
Our active breakfast buffet is available from 08.00 am to 10.00 am. An early bird breakfast can be prepared for you on request.
If you have any special dietary requirements or intolerances, please inform us in writing when you check in online or in your reply to the booking confirmation.

For the main course, you can choose from three alternatives every day:
Culinary delights: Modern cookery with a pinch of fine dining
Classical: Traditional Alpine cuisine with a modern twist
Vegetarian: Healthy variety without meat

Everything about summer and winter activities

Are there guided hikes directly from the hotel?
Yes, we offer guided hikes several times a week - ideal for discovering, taking a deep breath and marvelling.
From May to November, the Unlimited mountain railway ticket is included with us. This allows you to use all participating cable cars in Kleinwalsertal and Oberstdorf free of charge.
Yes - we are happy to provide you with both free of charge during your stay.
Wonderful bike trails start right on our doorstep. You can hire (e-)bikes for a fee, secure parking spaces and a bike.wash.station are of course available.
From the summer toboggan run to the climbing garden - our reception team has lots of ideas for young and old explorers.
You can reach the Kanzelwand cable car in just a few minutes. Thanks to the free ski bus - with a stop directly at the hotel - getting to the skiing fun is very relaxed.
Yes - there is a lockable ski room in the hotel as well as ski depots directly at the Kanzelwand cable car.
Our partner Sport Kessler offers everything from hire to ski service - centrally located in the village and with top advice.
Yes, fantastic winter hiking trails and the cross-country ski trail start right at the hotel. You can get suitable tips from us at reception.
A highlight is our torchlight hike with mulled wine by the fire - magical, cosy and unforgettable.

Information on arrival & parking

How do I get to the Sonnenburg by car?
The Sonnenburg is easily accessible by car from Germany, Austria or Switzerland. From Oberstdorf, follow the Walserstrasse to Riezlern - our hotel is located in the quiet district of Außerschwende.
Yes, there is a free outdoor car park in front of the hotel. On request, you can also reserve a parking space in the underground car park (included for suites).
Yes - you will find a charging station for your e-car directly at the hotel.
Take the train to Oberstdorf - from there the Walserbus or a taxi will take you directly to the Sonnenburg. The bus stop is right in front of the hotel.
Yes - the roads are well cleared. Nevertheless, we recommend winter tyres and snow chains in heavy snow conditions for maximum safety.
This is just a placeholder text. What should the customer be informed about in advance?

Still have questions?

Just tell us what you need.
Whether you are unsure about your choice of room or would like a personalised offer - we look forward to receiving your enquiry.
Enquire now

Still have questions?

Just tell us what you need.
Whether you are unsure about your choice of room or would like a personalised offer - we look forward to receiving your enquiry.
Enquire now