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Data protection

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing on our website.

Contact us

If you contact us using the form on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.
We use cookies to make our website more user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser on your next visit.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.
If cookies are deactivated, the functionality of our website may be restricted.

Web analysis (Google Analytics)

Our website uses functions of the web analysis service Google Analytics [Google Ireland Limited ("Google" - registration number: 368047), Gordon House, Barrow Street, Dublin 4, Ireland. Data is transferred to the USA (non-European) third country]. Cookies are used for this purpose, which enable your use of the website to be analysed. The information generated in this way is transferred to the provider's server and stored there. You can prevent this by configuring your browser so that no cookies are stored. We have concluded a corresponding contract with the provider for order data processing. {Use of IP addresses on the legal basis of "legitimate interest":} Your IP address is recorded, but immediately pseudonymised by deleting the last 8 bits. This means that only a rough localisation is possible. Data processing is carried out on the basis of the legal provisions of § 96 para. 3 TKG and Art. 6 para. 1 lit a (consent) and/or f (legitimate interest) of the GDPR. Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. As the privacy of our users is important to us, the user data is pseudonymised where technically possible. The user data is stored for a period of 2 years.

Transmission to third parties / obligation of processors

We may process your personal data under certain circumstances to processors (e.g. for our electronic advertising in the form of newsletters) and to third parties who need to be involved in the provision of the services you have requested, all of whom have undertaken to comply with the applicable data protection standards, may also be transferred outside the EU. If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in a specific case - we will inform you in good time and also obtain the necessary consent from you. For further information, please contact us at info@genuss-aktivhotel.com .

ADDITIVE+ LANDINGPAGE - Online marketing and landing pages

In addition to our website, we also operate Online Hotel Marketing additionally optimised sales landing pages. To process your enquiry, booking, order, activation, registration or other transmission of a form on such a landing page and to store and save your data, we use common cloud services and CRM systems as well as software from ADDITIVE GmbH, 39011 Lana (BZ), Italy ("ADDITIVE"), our supporting provider. Hotel Marketing Agency. The appropriate level of data protection is determined by the data processing agreements concluded with the respective companies. Our landing pages use functions of the web analysis service Google Analytics from Google Inc ("Google"). Google Analytics makes it possible to analyse the use of the website by its users. The information generated about your user behaviour is transferred to the provider's server and stored there. Your IP address is recorded but immediately anonymised (e.g. by deleting the last 8 bits). This means that only a rough localisation is possible. You can prevent the transfer of data relating to your use of the online offer to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh ADDITIVE has access to the data collected by Google Analytics. This data is not used for purposes other than analysing the use of our websites and evaluating our marketing and sales measures. Our websites and landing pages also use ADDITIVE functions for cross-channel recording of the use of our websites and marketing and sales measures such as landing pages, newsletters and social media presences. Information about your visits and submitted forms on our websites is also transmitted to ADDITIVE in order to evaluate and optimise our marketing and sales measures. Data processing is carried out on the basis of the legal provisions of Art. 6 para. 1 lit f (legitimate interest) of the GDPR. Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website by analysing the use of our website as well as sales and marketing measures. In addition, our landing pages and our website use remarketing functions of Google Inc ("Google") and Meta Platforms Inc ("Meta"). The fact that you have visited this website is transmitted to Meta and Google. These functions are used to present interest-based adverts to visitors to the landing pages in Google's advertising network or on the social network Facebook and Instagram. Data processing in connection with these remarketing functions is carried out on the basis of the legal provisions of Art. 6 para. 1 lit a (consent) of the GDPR. You will be informed about the use of cookies for these remarketing functions by means of a banner when you visit our landing pages. You only consent to the use of cookies by clicking on the corresponding button. You can revoke your consent at any time by calling up the page with the cookie information on the respective landing page and rejecting the use of cookies in the banner that appears.

ADDITIVE+ MARKETING AUTOMATION - Direct marketing

To increase customer loyalty and to sell services and additional services, we use Hotel Marketing Automation Software of ADDITIVE GmbH, 39011 Lana (BZ), Italy ("ADDITIVE") in the area of Marketing and sales automation for hotels. Data that we collect and process in connection with your enquiry, booking, order, activation, registration or other transmission of a form on the website is analysed and used to automatically provide you with offers for services and additional services via ADDITIVE+ MARKETING AUTOMATION. The appropriate level of data protection is determined by the concluded order processing agreement.

You can object to the use of your data for this purpose at any time via the unsubscribe link in the respective message.

Data processing is carried out on the basis of the legal provisions of Art. 6 para. 1 lit f (legitimate interest) of the GDPR.

Our concern within the meaning of the GDPR (legitimate interest) is to avoid disadvantages compared to our competitors, to improve our brand awareness and to maximise our economic success by making the best possible sales use of the contacts gained.

ADDITIVE+ VOUCHERS

You have the option of ordering vouchers via our website using a online voucher system to buy. To process your purchase and to store and save your data, we use the following services Voucher Marketing Tourism the voucher software from ADDITIVE GmbH, 39011 Lana (BZ), Italy ("ADDITIVE"). Your data will be processed and stored within the EU/EEA. The data you provide is required to fulfil the contract or to carry out pre-contractual measures. We cannot conclude the contract with you without this data. Data will not be transferred to third parties, with the exception of the transfer of credit card data to the payment service providers processing the transaction for the purpose of debiting the purchase price and to our tax advisor to fulfil our tax obligations. Data processing is carried out on the basis of the legal provisions of Art. 6 para. 1 lit b (necessary for contract fulfilment) of the GDPR.

ADDITIVE+ NEWSLETTER

You have the option of subscribing to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter. Hotel Newsletter via ADDITIVE GmbH, our provider in the field of Email Marketing Hotel are in agreement. In order to provide you with targeted information, we collect and process data with our Newsletter system also voluntarily provided information on areas of interest, name, date of birth and region/country of origin. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration. You can cancel your subscription to the newsletter at any time by clicking on the unsubscribe link in the newsletter. We use software from ADDITIVE GmbH, 39011 Lana (BZ), Italy ("ADDITIVE") to process your subscription, to deliver the newsletter to your email address and to determine openings and clicks. ADDITIVE uses the mailing service provider "Sinch Mailjet", Paris, France, to handle the secure delivery of the newsletter. These services and systems are used to process and store your data, at least in part, outside the EU or the EEA. The appropriate level of data protection results from the concluded order processing agreement.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, cancellation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.

Responding to enquiries about data protection

We kindly ask you to send your enquiry in writing or by e-mail with a copy of your ID attached to the following address: By e-mail to info@genuss-aktivhotel.com or by post to Genuss & Aktivhotel Sonnenburg, Außerschwende 21, 6991 Riezlern. We will then process your enquiry in accordance with the statutory provisions.

You can reach us under the following contact details: